Subscriber Complaint Tracking & Management System

Our Cable System Complaint Software was designed to assist oversight organizations 
with the daily management and annual performance evaluation of cable franchises

The software can be modified to meet the requirements of any organization

Features
> Captures subscriber complaints
> Differentiates between government and non-government subscribers
> Assigns a complaint type for each complaint
> Distinguishes between government and non-government complaint types



> Allows selection and viewing of subscribers information
> Permits searching for subscribers by name, telephone number, city, zip code, or complaint type
> Prints subscriber complaint reports
> Print outage reports
> Generates outage reports based on resolution period
> Can differentiate between cable providers
> Add, delete, or modify: 
  > cable providers
  > channels for an existing cable provider
  > rates for an existing cable provider
> Allows selection of rates for a subscriber
> Captures subscriber statistical information
> Exports reports to Microsoft Word or Excel
> Access screens from the Main Menu
> Generates a complaint analysis report showing the total number of complaint  types for each month 
   within a twelve months period
> Written in robust Visual Basic Language and uses SQL Server Relational Database or MS Access
> Will run as a Client/Server application or on the Web using a browser
> Supports Windows 2000, Windows NT, Windows 98/95, Windows ME
> We can host your database
> Ask about our ASP offering



Extensive Reporting Capability

Generating reports is made easy using our state of the art ad-hoc report writer. Reports can be created 
based upon reporting criteria from any table and any field in the database. The appearance of reports 
can be easily enhanced by changing fonts, character sizes, font colors, headings and titles with the click 
of a button. Change field names and headings to give your reports a customized appearance. View the 
report on the screen or instantly export them to a spreadsheet, Word, PDF, or text file to use in other 
software applications such as Access. 
Download User Manual
>  Cable System Complaint Click here*


* This document is a Microsoft Word formatted document. 
If you don't have Word Viewer then you can download Word Viewer free using the following links:    
For Word 97/2000 Viewer (Word 2000) (Windows 95/98/NT) 
For Word 97/2000 Viewer (Word 2000) (Windows 3.x)
       
             
 
 
           
COMPLAINT MGMT.